# Twenty Three lessons: Mary Kay Ash

[Summary](https://fs.blog/knowledge-project-podcast/outliers-mary-kay-ash/) of the @shaneparrish #podcast

1.  The golden rule of leadership (treat employees with the same respect, empathy, and consideration as you'd like)
    
2.  Build with people (people are the asset)
    
3.  Succumb to the invisible sign (make others feel important)
    
4.  Praise people to success (recognition)
    
5.  The art of listening (do it more than talking)
    
6.  Criticize the act not the person (sandwiched between two heavy layers of praise)
    
7.  Be a follow-through person (do what you say)
    
8.  Be enthusiastic (it's contagious; derived from Greek - 'God within')
    
9.  Leaders set the pace
    
10.  People support what they help create
     
11.  Open-door policy
     
12.  Help other people get what they want (to get what you want)
     
13.  Don't compromise your principles
     
14.  Instill a matter of pride into your people's work
     
15.  Don't rest on your laurels
     
16.  Encourage taking calculated risks (avoid discouraging, being too hard on failure)
     
17.  Enjoy your work with humor
     
18.  Nothing happens till somebody sells
     
19.  Don't hide behind policy
     
20.  Be a problem solver (distinguishing between real and imaginary)
     
21.  Less stress (environment)
     
22.  Develop people (promote from within)
     
23.  Live by the golden rule on and off the job
     

### References

*   [Mary Kay Ash](https://en.wikipedia.org/wiki/Mary_Kay_Ash)
    
*   [Outliers blog/podcast](https://fs.blog/knowledge-project-podcast/outliers-mary-kay-ash/)