A TIP about conversation

for better productivity and less frustration

Chris Fenning's short talk on how you should structure your conversations will come in handy

1. Topic - what is our conversation about

'I want to talk about our 1-1' | 'I'd like to talk about July's sales figures'

1. Intent - what we want the other person to do with your message, the why

'I'd like your help with these decisions?' | 'Is it ok to vent for a minute?'

1. Point - tell your audience what you want from them, the most important thing, the headline, first.

'I want to give a refund for the late delivery'

Happy Hackin'

References

• The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven